At Toronto Elite Gifting, every gift basket is carefully handcrafted and assembled with attention to quality and presentation. We want every recipient to have an exceptional experience. If there is an issue with your order, we are committed to making it right.
Returns
Due to the perishable nature of many of our products and for food safety reasons, we are unable to accept returns or exchanges on gift baskets, food items, beverages, or other consumable products.
Custom, personalized, and corporate orders are also non-returnable unless they arrive damaged, defective, or incorrect.
Refunds
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 24 hours of delivery.
To help us resolve the issue as quickly as possible, please include:
-
Your order number
-
A description of the issue
-
Clear photos of the product and its packaging
-
Your preferred contact information
Once your request has been reviewed, we may, at our discretion:
-
Replace the affected product;
-
Issue a full or partial refund to the original payment method; or
-
Provide store credit where appropriate.
Refunds are typically processed within 5–10 business days after approval, although processing times may vary depending on your financial institution.
Order Cancellations
Orders may be cancelled for a full refund if production has not yet begun.
Because our gift baskets are handcrafted and often made to order, cancellation requests received after production has started may not be eligible for a refund.
For custom or corporate orders, any design work, special-order products, or deposits may be non-refundable once work has commenced.
Product Substitutions
While we strive to include every product as shown, occasional supply shortages may occur.
If an item becomes unavailable, we reserve the right to substitute it with a product of equal or greater value while maintaining the overall quality, style, and presentation of the gift basket.
Delivery Issues
Please ensure all shipping information is accurate before completing your purchase.
We cannot issue refunds for orders that cannot be delivered due to:
-
An incorrect or incomplete address provided by the customer;
-
An unavailable recipient where delivery cannot be completed;
-
Refused deliveries; or
-
Delays caused by weather, courier disruptions, or other circumstances beyond our control.
If a package is returned to us because of an incorrect address or unsuccessful delivery, additional shipping charges may apply before the order can be resent.
Allergies & Dietary Information
Many of the products included in our gift baskets are produced by third-party manufacturers and may contain or have been processed in facilities that handle common allergens, including nuts, dairy, soy, wheat, eggs, and gluten.
Customers are responsible for informing us of any dietary restrictions or allergies before placing an order. While we will do our best to accommodate requests, we cannot guarantee an allergen-free environment.
Contact Us
If you have any questions about your order or our Refund & Return Policy, we would be happy to assist you.
Email: info@torontoelitegifting.com
Phone: 647-482-4438
Business Hours: Mon-Fri 9:00am-6:00pm, Sat 9:00am-4:00pm