1. Overview

By using this website and placing an order, you agree to the following Terms & Conditions. These terms apply to all visitors, customers, and purchasers of products from our store.

2. Products & Substitutions

  • All gift baskets are handcrafted and may vary slightly from photos shown.
  • We reserve the right to substitute items of equal or greater value if a product becomes unavailable.
  • Substitutions will maintain the overall theme, quality, and aesthetic of the basket.

3. Pricing & Payment

  • All prices are listed in CAD (Canadian Dollars) unless stated otherwise.
  • Prices are subject to change without notice.
  • Full payment is required at the time of order unless otherwise agreed (e.g., corporate invoicing).
  • We accept major credit cards and other listed payment methods at checkout.

4. Order Processing

  • Orders are typically processed within 1-5 business days 
  • Custom or corporate orders may require additional processing time.
  • Orders are only confirmed once payment has been received.

5. Shipping & Delivery

  • We currently ship across Canada to majority of the provinces & territories. Please contact us for shipping to Northwest Territories, Yukon, & Nunavut.
  • Delivery times are estimates and not guaranteed.
  • We are not responsible for delays caused by courier services, weather, or events beyond our control.
  • Customers must ensure the correct delivery address is provided. We are not responsible for lost packages due to incorrect addresses. There will be a re-delivery fee for incorrect addresses and re-sending the item.

6. Local Delivery (if applicable)

  • Local delivery is available within the Greater Toronto Area.
  • Delivery times will be scheduled where applicable.
  • Someone must be available to receive the order unless contactless delivery is requested.

7. Returns & Refunds

  • Due to the nature of perishable and custom gift items, all sales are final.
  • We do not accept returns or exchanges unless an item arrives damaged or incorrect.
  • Claims must be made within 24 hour of delivery with photo evidence.
  • Approved refunds or replacements will be issued at our discretion.

8. Damaged or Incorrect Orders

  • If your order arrives damaged or incorrect, please contact us within 24 hours.
  • Please include photos of the product and packaging.
  • We will assess and offer a replacement or partial/full refund if applicable.

9. Cancellations

  • Orders may be cancelled within 24 hours of purchase if production has not started.
  • Custom orders may not be eligible for cancellation once materials have been purchased or work has begun.

10. Allergies & Dietary Restrictions

  • Products may contain or be exposed to nuts, dairy, gluten, soy, or other allergens.
  • It is the customer’s responsibility to notify us of any allergies or dietary requirements.
  • We cannot guarantee an allergen-free environment.

11. Corporate Orders

  • Corporate bulk orders may require a deposit.
  • Final designs for custom corporate baskets must be approved before production.
  • Payment terms for business clients may vary and will be agreed upon in advance.

12. Intellectual Property

  • All images, branding, product descriptions, and content on this website are the property of Toronto Elite Gifting.
  • They may not be copied, reproduced, or used without written permission.

13. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • Our liability is limited to the purchase price of the product.

14. Privacy Policy (Short Version)

What we collect:
  • Name, email, address, phone number, and payment details (processed securely via third-party providers).
How we use it:
  • To process orders, deliver products, and communicate with customers.
Data protection:
  • We do not sell or share your personal information with third parties except where required for order fulfillment (e.g., shipping companies).

15. Website Use

  • You agree not to misuse the website, attempt fraud, or interfere with site operations.
  • We reserve the right to refuse service to anyone at any time.

16. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of the website indicates acceptance of any changes.