Thank you for choosing Toronto Elite Gifting. Every gift basket is thoughtfully handcrafted and carefully packaged to ensure it arrives beautifully presented. Please review the following information regarding shipping and delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

During peak seasons, including Christmas, Mother's Day, Valentine's Day, and other holidays, processing times may be extended. We recommend placing holiday orders as early as possible to ensure timely delivery.

Custom, personalized, and corporate orders may require additional production time. Our team will provide an estimated completion date when your order is confirmed.

Shipping Areas

We currently ship throughout Canada.

If you are interested in shipping to another destination, please contact us before placing your order to discuss available options.

Shipping Rates

Shipping costs are calculated at checkout based on the delivery destination, package size, and selected shipping method.

From time to time, we may offer free shipping promotions on qualifying orders. Any applicable promotions will be clearly displayed on our website.

Estimated Delivery Times

Estimated delivery times begin once your order has been processed and shipped.

Typical transit times are:

  • Ontario: 1–3 business days

  • Eastern Canada: 2–5 business days

  • Western Canada: 4–8 business days

  • Remote or rural locations: Additional delivery time may apply.

Delivery estimates are provided by our shipping partners and are not guaranteed.

Local Delivery

Local delivery may be available within select service areas.

If local delivery is available for your postal code, it will appear as an option during checkout.

Where possible, our team will notify you when your order is out for delivery.

Delivery Information

Please ensure that all recipient information is accurate before completing your order, including:

  • Recipient's full name

  • Complete delivery address

  • Apartment or unit number (if applicable)

  • Postal code

  • Phone number

We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete delivery information.

Signature Requirements

Some orders may require a signature upon delivery.

If no one is available to receive the package, the courier may:

  • Leave the package in a safe location;

  • Leave a delivery notice with pickup instructions; or

  • Attempt delivery on another business day.

Delivery procedures are determined by the courier.

Weather & Courier Delays

While we make every effort to ship orders promptly, delays caused by weather, transportation disruptions, holidays, or courier service interruptions are beyond our control.

We appreciate your patience should unexpected delays occur.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing your tracking information, where available.

Please allow up to 24 hours for tracking information to become active.

Damaged Shipments

If your order arrives damaged, please contact us within 24 hours of delivery.

To assist with your claim, please include:

  • Your order number

  • Photos of the shipping box

  • Photos of the damaged products

  • A brief description of the issue

Our team will review your request and work with you to resolve the matter as quickly as possible.

Undeliverable Packages

Packages returned to us because of:

  • An incorrect shipping address;

  • An incomplete address;

  • Refused delivery; or

  • Failure to collect the package from the courier

may be subject to additional shipping charges before being reshipped.

Contact Us

If you have any questions regarding shipping or delivery, we'd be happy to help.

Email: info@torontoelitegifting.com

Phone: 647-482-4438

Business Hours: Mon-Fri 9:00am-6:00, Sat 9:00am-4:00pm